You are a learner(s) focused on IT, computer science or equivalent.

What you’ll do (Projects):

The IT Department needs assistance in ensuring all of our technologies have up to date user and admin documentation. These knowledge artifacts are key for users to refer to. This will involve creating learning workshops, knowledge base articles, and IT Documentation. The subject areas involved are Microsoft Applications (server, cloud, power platform (apps, BI, Automate), Stream, Teams, Video Editing; as well, Microsoft Office Applications, Windows operations system, and Apple OS.

Problem Definition / Business Need

At Mayk, we are always striving to innovate and improve upon our processes. Part of this is knowing where we are and where we have been through curating documentation of our technologies and how we use them.

By gaining insistence on the wide array of documentation we need we will gain valuable tools to progress the business while using the time of our IT Lead to continue innovating.

1. Business requirements

a. Define scope and selection process

b. Understand the business needs

2. Discovery

a. Familiarize with our environments and solutions

b. Review items that need learning documents and any current existing documentation. Create timeline and game plan

c. Review existing “best practice” workshops, user documentation, server documentation on

3. Develop

a. Review Office Apps Information. Build out user and network documentation

b. Review Apple OS Information

c. Review Windows Information

d. Review Network Information

e. For each of the above the general

i. Create

ii. Internal review

iii. Implement feedback

Regular meetings and guidance from subject matter experts